Payments and Card Security
How do I order from your site?Making a purchase from our site is very simple. Navigate around our site using the menu at the top or on the left or by using the search box, once you have found an item you wish to purchase click on the "Add to Basket" button located next to the product, this will add your chosen product to the shopping basket, you can then choose to immediately proceed to the checkout or to continued shopping. You can view the contents of your basket at any time by clicking on the "View Cart" button in the top right hand corner of the site. When you have finished shopping click on the "Checkout" button, you will then be asked for your contact and payment details to complete the order.
What payment methods do you accept?Credit Cards
We accept Visa, Visa Debit (Delta), Mastercard, Maestro, American Express, Solo and Visa Electron cards. Credit/Debit cards are subjected to security checks and it is therefore important that you enter your address details exactly as it appears on your card statement. An option to provide an alternative delivery address is given during the checkout process. Your card details are processed securely by 'Sagepay' (yes, the accounting software company that you may well have heard of).
Other Payment Methods
We also accept UK cheques and crossed postal orders made payable to "It Must Be Green", Paypal or Bank Transfers. If you select the bank transfer option we will email you with the relevant bank details to allow you to make the transfer.
What is 3D Secure?3D Secure is a credit and debit card verification scheme implemented by both Visa and Mastercard to verify your identity during online transactions and can be thought of as the 'Chip and Pin' for your online transactions. Visa has named it's scheme 'Verified by Visa' and Mastercard's version is called 'Mastercard Securecode. If you have not previously set-up your 3D secure details you may be prompted to do so during the checkout process, but should not take more than a few seconds. This process is handled by your card issuer and neither It Must Be Green nor our payment processor will see any of your information.
Can I order over the phone?We are primarily an online business but if you would prefer to pay or even place your order over the phone please give us a call on 01491 836401 (9:00m - 5.00pm Monday to Sunday). If you simply prefer not to enter your card details online, then you can place your order on our website but select "Telephone Payment" when asked to select a payment method and then call us to provide your card details over the phone, this saves time on the telephone spelling out addresses, etc.
Card SecurityWhen your order is placed on our website the credit card details are processed by 'SagePay' on their own secure servers. We never see your card details, so you can be sure your details are 100% safe. When you are passed to the payment processor to enter your card details during the checkout process you can check that you are on a secure server by:
1) Checking that the payment page URL starts with https
2) Checking that the golden padlock symbol is shown in your browser.