Customer Charter

Customer Charter
Why not take our Customer Survey - only 3 Short Questions!

We offer a no-quibble 30 day money back gurantee on ANY purchase you make from us.

We offer a 30 day returns policy whereby we will refund you with no questions asked. We will also honour any manufacturers guarantee - please just let us know the problem. The only thing we ask is please will you keep the original packaging - we will require this when we return the item to the manufacturers.

  ✿   We will also contact the manufacturer on your behalf if required.
  ✿   We also have an Environmental Policy and are open to any feedback concerning this.
Please feel free to get in touch via our contact form and we will be happy to assist you as best we can. We will call the manufacturer on your behalf if required.
It Must Be Green has adopted an Environmental Policy that lists our policies and procedures in relation to managing the environmental effects of our business on the environment

Our Credentials
  • we endeavour to reduce pollution, emissions and waste produced by the business
  • we plan to reduce the use of all raw materials, energy and supplies
  • we raise awareness in environmental matters through our business practices
  • we encourage participation in environmental matters through our business practices
  • we expect similar environmental standards from all suppliers and contractors
  • we assist customers to use products and services in an environmentally-sensitive way
  • we liaise with the local community
  • we monitor our progress and review our environmental performance on a regular basis
  • we have a commitment to continuous improvement
  • We use a green accountancy firm called Green Accountancy who also hold the green and ethical values that it Must Be Green abides to. We wholeheartedly recommend this company and if you would like an introduction, please don't hesitate to ask us.

    Further areas where we try to reduce our impact on the environment:
  • our transport policy - we do not use our cars for our work unless absolutely necessary
  • all cardboard and packaging is gathered together, reused and recycled
  • this includes: bubble wrap, protective fillers, envelopes, tubes, boxes
  • we aim to minimising all possible waste
  • we use water and energy efficiently
  • we only use biodegradable chemicals in our cleaning materials
  • procedures to minimise noise disturbance to neighbours
  • phasing out of CFCs and ozone-depleting substances